320 Privacy Policy — Your data is safe with us
320 prioritizes protecting users’ personal information. This page clearly explains what data we collect, how we use it, and your rights.
1. Information We Collect
When registering or using the 320 platform, the following types of information are collected automatically or provided by you:
Account and Identity Information
- Name, mobile number, and date of birth — provided during registration.
- Username and password (stored in encrypted form).
- National ID or other documents submitted for identity verification.
Device and Usage Information
- IP address, device type, operating system, and browser information.
- Session details such as how long you stayed on the platform and which pages you visited.
- Device ID and app version when using the mobile app.
Payment and Transaction Data
- Reference numbers and amounts (BDT / ৳) for bKash or Nagad transactions.
- Deposit and withdrawal history is securely stored on the platform.
- 320 does not store full payment card numbers or bank account details.
Cookies & Automated Data
- Essential cookies remember your login status and manage your session.
- Analytics cookies are used to improve platform performance.
- You can disable cookies in your browser settings, but some features may not work properly.
2. Purpose of Data Usage
320 uses collected data only for specific, legitimate purposes. Your information is never sold to third parties for unrelated or commercial reasons.
- Account Management: For login verification, password resets, and account security.
- Payment Processing: Complete deposits and withdrawals and maintain transaction records.
- Customer Support: To resolve your issues and provide accurate information to our support team.
- Fraud Prevention: Detects unusual account activity to keep you protected.
- Platform Development: Analyze usage patterns to improve service quality.
- Legal Obligations: Retention and disclosure of data as required by applicable laws or authorities.
3. Data Retention, Security & Third Parties
Data Retention Period
Personal data is retained as long as your account is active. After account closure, data may be kept for a legally required period.
Transaction records are generally kept for up to five years.
Sharing Data with Third Parties
320 does not sell your information to third parties. However, data may be shared in limited cases as outlined below:
- Authorized payment gateways like bKash/Nagad for payment processing.
- In response to lawful requests from law enforcement agencies.
- Fraud detection and cybersecurity services (collecting only necessary data).
4. User Rights
320 believes every user should have full control over their data. You have the rights below, which can be exercised through our support team:
You may request information about what data 320 holds about you. Upon emailing support, data will be provided within 30 days.
Contact support to correct incorrect or outdated information. You can update your name, mobile number, or other details.
When you close your account, you may request deletion of your data after the applicable legal retention period. Some data may need to be retained due to legal obligations.
5. Policy Changes & Contact for Support
320 may update this privacy policy as needed. Updated versions will be published on the platform with the latest revision date at the top. For significant changes, notifications may be sent to registered mobile numbers.
Continued use of the platform will be considered acceptance of the revised policy.
Contact Information
For any questions or requests regarding the Privacy Policy, please contact us:
- Email: [email protected]
- Support Center: FAQ Page Check here — find quick answers to common questions.
We usually respond within 3–5 business days.
Your data is secure — play with confidence
Your personal data at 320 is protected with the highest security standards. Open an account now or contact us for any assistance.